Support
Your data and privacy
Copies, corrections, deletion and anything in the Privacy Policy.
Common questions
How do I get into the beta?
Leave your email in the beta form. When your invite is ready, Apple sends an email from TestFlight. Install TestFlight from the App Store, open the invite on your iPhone, and tap Install. Each new beta build shows up in TestFlight, and you can turn on automatic updates there.
Does Plate & Kettle work on Android?
The beta is iPhone only. Android follows the iPhone release, with Health Connect in place of Apple Health.
Do I need an account?
No. Without one, everything stays on your phone. An account (Sign in with Apple, or an email and password confirmed with a six-digit code) syncs your history between phones and turns on the AI features.
I forgot my password.
On the sign-in screen, tap Forgot Password. We email you a six-digit code; type it into the app and choose a new password.
How do I move to a new phone?
Sign in with the same account on the new phone and your history syncs over within a few seconds. Progress photos and running timers stay on the phone that made them, so export anything you want to keep first.
Why doesn't my scale's number match the recipe's portion?
Recipes plan portions from raw ingredients, and food gains or loses water as it cooks. Weigh the finished batch on the Portion step and Plate & Kettle splits it by what your scale reads, then puts those numbers on each label. Weigh the empty pan or bowl first, or enter its weight, so the pan isn't counted as food.
A food's numbers look wrong.
Barcode results come from Open Food Facts, which volunteers maintain, and some entries carry mistakes. Tap the entry to change its numbers to match your label. Tell us at support@plateandkettle.com and we'll fix it for everyone.
Why did the AI coach stop answering?
Each account gets a set number of AI questions and photos a day, and the count resets at midnight. Everything else in the app works without the AI.
How do I connect Apple Health?
On the Training tab, open View Templates and tap Import ยท Apple Health, then allow workouts, active energy, weight and steps. Steps come in from the steps box on Today. To change access later, open the Health app, tap your picture, then Apps, then Plate & Kettle. Plate & Kettle reads those four and never writes to Health.
How do I export or delete my data?
Settings has Export Everything, which saves your whole history to one file, and Delete My Account, which removes your data from the phone and our server. Erase Everything clears the phone without touching your account.